Our delivery partners will make two (2) attempts in getting your package delivered. If they missed you on the first instance, the courier will either send you an sms or give you a call to let you know that he came. If in case you wouldn't be around on the 2nd delivery attempt (done on the next business day), you have the option to assign an authorized representative who is present at your shipping address to receive the order. Your authorized representative will be asked to sign for the package on your behalf.
After two (2) delivery attempts and we're still unsuccessful, the delivery agent will return your package to us and we will cancel your order from our end. For orders paid via Paypal and Credit/Debit card, a refund will be processed via the same payment method you have selected.