Online Store Returns Policy

For items purchased through our online store, you have 15 days from the date of purchase to exchange the item at any Penshoppe boutique nationwide.

Returned items may be exchanged for any item in the store provided that the conditions below are met. If the item chosen is of higher value, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited. Please be advised that all returned items shall be evaluated to confirm its condition.

Online Store Return Conditions:

1. You have fifteen (15) days to return an item from the date it was purchased (order date)

2. Your item must be accompanied by the sales invoice before any return may be evaluated for processing

3. Returned items must be unused and in its original packaging (with tags intact)

4. Your item may only be returned/exchanged once unless the return is due to manufacturing defect

Online Store Accepted Reasons for Return:

Your item may be exchanged for any item in the store:

1. If the item has a manufacturing defect; or

2. For change of size and item