For items purchased through our online store, you have 30 days from the date of purchase to exchange the items at any Penshoppe boutiques nationwide (Penshoppe Accessories not included). Click this to see the list of Penshoppe stores: https://www.penshoppe.com/pages/store-list.
Online Store Return Conditions:
1.The item to be returned should be in good condition, unused and with tags intact (unless return is due to manufacturing defect)
2. If the same item though is not available, you can choose any item inside the store with the same amount.
3. If you prefer an item with a higher value from your original purchase, the price difference must be paid. If of lower value, then price difference is forfeited.
Be advised that all returned items will be evaluated to confirm its condition and Official Receipt must be presented for the return-exchange to push through.
NOTE: Undergarments, Face masks, Swimsuit, jewelries and cosmetics are not valid for return due to sanitary reasons.
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